I received a sales estimate from specials over a week ago. No invoice yet received so today decided to phone up and enquire. One of my usual flowers is out of stock, and the other is in stock. Got told they would request a rewrite from my clinic.
What is the process for a rewrite and how does this work?
They have offered the option of proceeding with just the in stock flower. If I proceed with this, can the rest of the script not be rewritten? I assume they mean just dispense the stated amount of in stock flower, then I would have to put in a further repeat for more later and be stuck with half a script for the time being.
They say they can dispense the in stock flower tomorrow, and I need to get this sorted out fairly soon as I'll be running out by tomorrow in all likelihood.
Not sure exactly what they mean or what is the best way to proceed.
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4 comments
Ilona
- 7mth
Rep: 3758 Lvl: Gold
The Pharmacy should be able to part dispense and then either dispense the rest of the product when it is back in stock or request a new script for the portion that is out of stock and cancel your remaining script once part dispensed. The clinic may then most likely liaise with you to determine the options on the part that is out of stock, but you shouldn't need a further appointment.
Happy to help if you are in a similar predicament in the future and need swift resolution to your script fulfilment.
Hope you get things sorted.
3
Ihopeyouknow
- 7mth
Rep: 3963 Lvl: Gold
Yeah I’m finding I’m having to ring them to get from the ‘estimate’ to the invoice. They do send it regardless though so fair play to that…
3
Kartin
- 7mth
Rep: 3800 Lvl: Gold
i believe they call it a split prescription, they send out what they have in the mean time your Dr rewrites for the alternative and they process that a few days later. i think there's also a charge for a split prescription, if you act hassled they might waive it, they offered to when i had an issue with oils a couple weeks back
3
FreshRoll
- 7mth
Rep: 4398 Lvl: Gold
Good luck mate. I've been waiting over a week for a rewrite and finally just got it sorted today after the pharmacist called me when I got a bit pissed off. The clinic and the pharmacy were basically using me as a middle man and not speaking to each other but hopefully it's just been a break down in communication and you get sorted asap.
2